PROGRAM OVERVIEW

The loyalty program rewards customers for purchases made on the website. With each confirmed order, customers earn benefits to be used on future purchases.

ELIGIBILITY

The loyalty program is reserved for customers who have a personal account on the website.

Orders placed without creating an account are not eligible for loyalty benefits.

ACCUMULATION OF BENEFITS

Benefits are automatically accumulated once an order has been paid for and confirmed.

Calculations are based on the amount actually paid, excluding delivery charges, additional fees, and any discounts.

USE OF BENEFITS

Loyalty benefits may be used on future orders, subject to the terms and conditions in effect at the time of purchase.

They cannot be exchanged for cash and are not transferable to third parties.

EXPIRATION

Loyalty benefits may be subject to a validity period.

Any unused value after the expiration date will be permanently forfeited.

CANCELLATION / REFUND

In the event of order cancellation or return, the benefits related to that order will be canceled or adjusted accordingly.

PROGRAM MODIFICATION OR TERMINATION

The loyalty program may be modified, suspended, or discontinued at any time without prior notice.

No compensation may be claimed in the event of changes to the program terms.

CLAIMS

Any question regarding the loyalty program may be addressed to Customer Service.

CONTACT

Email: contact@laurakiona.com

Website: www.laurakiona.com